Online Order Cancellation Policy

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible by emailing sales@meadowgrangenursery.co.uk or by calling us during our opening hours.

Before Dispatch

Orders can usually be cancelled free of charge if they have not yet been prepared or dispatched.

After Preparation

If your order has already been picked, prepared or loaded for delivery, we may be unable to cancel it or may deduct any reasonable costs already incurred, such as picking, packaging or delivery preparation.

Bulk Bags, Logs & Delivered Goods

If your order is out for delivery or has already been delivered, it cannot be cancelled. If a return is agreed, collection charges may apply, and any original delivery charges are non-refundable.

If you have booked additional services, such as our Log Stacking Service, these services cannot be refunded once they have been completed.

Plants & Perishable Items

As plants are living products, we ask that any cancellation requests are made before your order is prepared. Once plants have been been dispatched or collected, cancellations may not be possible unless the plants arrive damaged or are not as described.

Refunds

Where a cancellation is accepted, refunds will be processed back to your original payment method. Please allow up to 5–10 working days for the funds to appear, depending on your payment provider.

If you have any questions about your order, please contact our team and we'll always do our best to help.