Meadow Grange Loyalty Programme – Terms & Conditions

By joining the Meadow Grange Loyalty Programme, you agree to the following terms and conditions.

1. Joining the programme

• Membership of the Meadow Grange Loyalty Programme is free.
• You must provide accurate and up-to-date information when registering.
• Each customer may hold one loyalty account only. We reserve the right to merge or close duplicate accounts.
• The loyalty programme is personal to the registered member and cannot be transferred or sold to another person.
• Two people can share one account by downloading the digital pass to both phones using the same email address. The email address registered as the primary account holder will receive all offers, rewards and bonus point
• We reserve the right to refuse or cancel a membership where we have reasonable grounds to believe the programme is being misused.

2. Earning points

• Members earn 1 loyalty point for every £1 spent on qualifying purchases.
• Points are calculated on the actual amount paid for qualifying goods and services, after discounts, promotions and other deductions.
• Certain products, services or promotions may be excluded from earning points. Any exclusions will be communicated at the time of the relevant offer.
• We reserve the right to correct a points balance where points have been awarded incorrectly.
• Points cannot be redeemed on the same transaction in which they are earned. Points become available for redemption once the transaction has been finalised and payment has been completed.
• Points cannot be added retrospectively. Please make sure you have signed up to the scheme and scan your Meadow Grange Rewards Card at the time of purchase to receive your points. Points cannot be claimed or added after the transaction has been completed.

3. Welcome bonus

• New members who sign up by 30th October 2026 will receive welcome points when they sign up, subject to the terms of the reward scheme.
• Welcome points are awarded once per customer and cannot be claimed multiple times by creating additional accounts.
• Welcome points cannot be transferred, exchanged for cash or used outside the Meadow Grange Loyalty Programme.
• We reserve the right to withdraw, amend or change the welcome offer at any time.

4. Bonus points and special promotions

• From time to time, we may offer bonus points, double-point events or other loyalty promotions.
• These promotions may apply only to selected products, departments, dates or customers.
• Each promotion may have its own terms and conditions, which will be communicated at the time of the offer.
• Unless otherwise stated, bonus points are subject to the same redemption and expiry rules as standard loyalty points.
• We reserve the right to amend or withdraw a promotional offer where necessary.

5. Redeeming points

• Points can be redeemed in store only
• 100 points are worth £1 when redeemed.
• A minimum of 500 points (£5) is required to redeem points.
• Points cannot be redeemed upfront on a transaction. Points can only be redeemed once the transaction has been finalised and payment has been completed.
• Points cannot be exchanged for cash.
• Points cannot be transferred to another loyalty account.
• We reserve the right to set reasonable limits or restrictions on the redemption of points during specific promotions.

6. Returns, refunds and cancelled purchases

• If you return an item or receive a refund for a purchase on which Loyalty Points were earned, the Loyalty Points awarded for that purchase will be adjusted and removed from your Loyalty account accordingly.
• Where a Loyalty Reward or points have been used towards a purchase, any refund relating to the value paid using Loyalty Points will not be issued as cash or refunded to the original payment method. Instead, the equivalent Loyalty Points will be credited back to your Loyalty account.
• Any remaining amount paid using another payment method will be refunded in line with our usual refund policy.
• Please note that any adjustment to Loyalty Points may take a short time to appear in your account.

7. Expiry and inactivity

• Loyalty points expire 18 months after they are awarded.
• A loyalty account will be considered inactive after 18 months without any qualifying activity.
• After 18 months of inactivity, the loyalty card and any remaining points associated with the account will be deleted.
• We will not be responsible for points lost due to inactivity or expired points.
• Using or earning points constitutes qualifying activity for the purposes of account inactivity.

8. Lost, stolen or compromised cards

• If you lose your physical or digital loyalty card, please let us know as soon as possible. You will be charged a £1 fee (or 100 points) if you would like a replacement physical card.
• We may suspend or cancel the existing card and issue a replacement.
• We cannot guarantee recovery of points if a lost or stolen card is used before you notify us.
• You are responsible for keeping access to your digital loyalty account secure.

9. Misuse and fraudulent activity

• We reserve the right to suspend or cancel a loyalty account where we reasonably believe there has been fraudulent activity, misuse of the programme, manipulation of points or a breach of these terms and conditions.
• Any points obtained fraudulently, dishonestly or incorrectly may be removed from the account.
• Where an account is cancelled due to misuse or fraudulent activity, any associated points or rewards may be forfeited.

10. Changes to the programme

• Meadow Grange reserves the right to amend, change, suspend or cancel the Meadow Grange Loyalty Programme at any time.
• This includes changes to the number of points earned, the value of points, qualifying purchases, redemption rules, promotional offers or any other part of the programme.
• If we decide to permanently cancel the programme, we will provide members with at least 90 days' notice.
• During this 90-day notice period, members will have the opportunity to use any remaining redeemable points, subject to these terms and conditions.
• After the programme has ended, any unused points will no longer have any value.

11. Changes to these terms

• We may update these terms and conditions from time to time.
• The latest version will be available on the Meadow Grange website.
• Where changes are significant, we will take reasonable steps to bring them to members' attention.
• Continued participation in the loyalty programme after updated terms have been published will constitute acceptance of those terms.

12. Personal information

• Personal information provided when joining the loyalty programme will be handled in accordance with our Privacy Policy.
• Your information will be used to administer your loyalty account and provide loyalty-related communications.
• Marketing communications will be sent in accordance with your marketing preferences and applicable data protection legislation.

13. General

• Meadow Grange reserves the right to make reasonable decisions regarding the administration of the loyalty programme where these terms do not specifically cover a particular situation.
• The Meadow Grange Loyalty Programme is operated by Meadow Grange Nursery.
• These terms and conditions are governed by the laws of England and Wales.

Last updated: August 2026