Returns & Refunds Policy

At Meadow Grange Nursery, we want you to be happy with your purchase. If something isn't right, we're here to help.

In-Store Purchases

If you wish to return an item purchased in store, please bring it back to us within 30 days of purchase.

To process your return, you will need:

• Your original receipt or proof of purchase.

• The item must be unused, in its original condition and, where possible, in its original packaging.

Once the item has been inspected, we will offer an exchange or refund where appropriate.

Please note that we cannot accept returns on:

• Gift vouchers.

• Perishable goods unless faulty.

• Items that have been used, damaged, or altered after purchase (unless faulty).

Online Orders

If you experience an issue with an item purchased through our website, please notify us within 24 hours of receiving your order by emailing sales@meadowgrangenursery.co.uk.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs showing the item and any damage.

• Photographs of the packaging if the item arrived damaged.

We will review your claim as quickly as possible and advise you of the next steps. Please do not dispose of damaged items until we have had the opportunity to assess your claim.

Plants

Plants are living products, and their success depends on factors such as planting conditions, weather, watering, soil type and ongoing care.

We carefully inspect all plants before they are offered for sale and ask customers to check them carefully before purchasing.

If you believe a plant was supplied in poor condition or has developed a problem shortly after purchase, please contact us as soon as possible with your proof of purchase and clear photographs. We will assess each case individually and, where appropriate, may offer a replacement or refund at our discretion.

As plants are living products, their health and performance after purchase are influenced by factors outside our control, including weather, watering, planting conditions, pests and diseases.

For this reason, any concerns should be reported within 30 days of purchase. Unfortunately, we are unable to accept responsibility for plants that deteriorate after this period, as we cannot verify the conditions in which they have been grown or maintained.

Plants that have deteriorated due to lack of watering, unsuitable planting conditions, pests, disease, frost, extreme weather or any other environmental factors after purchase are not eligible for a refund or replacement.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Faulty Items

If an item develops a fault or is not of satisfactory quality, please contact us as soon as possible or return it to the garden centre with your proof of purchase.

Where a fault is confirmed, we will inspect the item and, where appropriate, offer a repair, replacement or refund in accordance with your rights under the Consumer Rights Act 2015.

Please note that faults resulting from normal wear and tear, accidental damage, misuse, neglect, incorrect assembly, failure to follow care or maintenance instructions, or commercial use where the product is intended for domestic use are not covered by this policy.

If you believe an item is faulty, we recommend contacting us as soon as the issue becomes apparent so we can investigate and resolve the matter promptly.

Nothing in this policy affects your statutory consumer rights.

If you have any questions about returns or refunds, please contact our team at sales@meadowgrangenursery.co.uk, who will be happy to help.